cr99 Responsible Gaming — Your safety is our priority
cr99 believes entertainment should always be controlled and enjoyable. Use our responsible gaming tools to set your own limits and enjoy healthy entertainment.
Important Notice: Gambling is only for those aged 21 and above. This is an entertainment activity — do not treat it as a source of income. Gambling can be addictive. If you experience problems, please contact us.
cr99 always supports responsible gaming and provides various protection tools for you.
What is Responsible Gaming and Why Does It Matter?
Online betting and casino gaming are primarily for entertainment. At cr99, we want every player to stay aware of their time and money. Responsible gaming means playing with a clear understanding of your budget, time, and state of mind.
When gaming shifts from being fun to causing stress or anxiety, it is important to take a break. cr99 believes that awareness and the right tools are essential for a healthy betting experience. Our platform has measures in place to help you stay in control of your gaming.
Remember — there is no guarantee of winning in gambling. Every bet carries a risk. Only play with money you can afford to lose. Never gamble with borrowed money or funds you need for essential expenses. This is the first and most important rule of responsible gaming.
Our Protection Tools
cr99 provides the following tools to keep your gaming experience safe and controlled.
Deposit Limit
You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour waiting period — this protects you from making impulsive decisions.
Time-Out Feature
Use the time-out feature when you want to take a break for a few days. You can temporarily suspend your account for anywhere from 1 day up to 6 weeks. During this period, you will not be able to place any bets.
Self-Exclusion
If you feel that gambling is having a negative impact on your life, choose self-exclusion. This gives you the option to close your account for a minimum of 6 months or permanently. Contact the support team via live chat.
Betting Limit
Set a maximum amount to bet in each game session in advance. This limit protects you from overspending in a single session and keeps your entertainment under control.
Session Reminder
Keep session reminders on to track how long you have been playing. You will receive notifications at set intervals — "You have been playing for one hour, take a short break." This helps you stay aware.
Gaming History Review
You can view your complete betting and transaction history at any time. Analyze your spending patterns and adjust your decisions as needed. Transparency is the foundation of responsible gaming.
Ask Yourself
The questions below will help you evaluate your gaming habits. If the answer to more than one question is yes, please contact support or take a time-out.
- Have you spent more than your set budget and continued playing to try to recover your losses?
- Have family members or friends expressed concern about your gambling?
- Do you feel restless or irritable when you are unable to gamble?
- Are you spending more time gambling instead of giving time to work, studies, or family?
- Have you borrowed money or dipped into your savings to fund gambling?
- Are you hiding your gambling from family or people close to you?
- Do you feel sad, angry, or frustrated after a loss and feel the urge to play again?
How to Use the Tools
You can activate your safety tools on cr99 in just a few steps.
Log In
Log in to your cr99 account. If you do not have an account, register first and confirm that you are 21 years of age.
Profile Settings
Go to your account profile and find the "Responsible Gaming" section.
Choose a Tool
Deposit limit, time-out, or self-exclusion — choose the right tool based on your needs.
Get Support
For any issue, contact our support team via 24/7 live chat — assistance is available in Bengali.
Protecting Minors
The minimum age to participate at cr99 is 21 years. We verify age at the time of registration. If a minor can access your device, make sure to use a password lock on your device.
If you suspect that a minor you know is using cr99, notify our support team immediately. We will take swift action.
Make children and teenagers in your family aware of gambling. You can use parental control software for online protection.
Our Commitment to Family Protection
- Age verification is mandatory at registration
- Suspicious accounts are investigated and closed
- Accounts for minors are not permitted
- Immediate action on safety-related complaints
- 24/7 support team in Bengali always ready
Tips for Staying Safe
Set a Budget
Decide how much money you will spend before you start playing. Stop when you reach that limit. Keep gambling funds separate — never use money meant for household or essential expenses.
Manage Your Time
Decide in advance how much time you will play each day. Set alarms or reminders. Keep enough time for family, friends, and other hobbies.
Do Not Play on Impulse
Never bet when you are feeling down, tired, or under the influence of alcohol. It is important to make decisions with a calm and clear mind.
Do Not Treat Winnings as Extra Profit
Put winnings in the bank — it is better not to place them back as bets. Every bet is independent — a previous win does not guarantee the next one.
Need Help? We Are Here
If gambling becomes a serious problem, you do not have to face it alone. cr99's support team is ready to help in Bengali 7 days a week, 24 hours a day.
If you feel your gaming habits are getting out of control, contact us right now. We will quickly activate a time-out or self-exclusion on your account.
In Bangladesh, organizations such as Kaan Pete Roi, Moner Bondhu, and Kiran Helpline provide mental health support services. Seeking professional help for a serious problem is not a sign of weakness — it is a sign of courage.
- Live Chat: 24/7 support in Bengali
- Email: [email protected]
Ways to Get Help Fast
Need an urgent break?
Type "TIME OUT" in live chat — we will activate a time-out on your account instantly.
Want a permanent break?
Type "SELF EXCLUDE" in live chat — we will help you start the process.
Want to talk?
Our support team will listen without judgment and guide you in the right direction.
Enjoy Entertainment Safely
Cricket betting, slots, and live casino at cr99 — all backed by a commitment to responsible gaming. Visit our FAQ to learn more or start playing right away.